These Contractual Conditions (henceforth, the “Conditions”) establish the main terms and conditions that solely and exclusively govern the acquisition of goods sold by Reakiro Iberica, S.L., through the web portal (henceforth, the “Portal”). We urge consumers to read these Conditions carefully before proceeding to place their orders.
We give notice that these Conditions may vary if a modification of the terms within them occurs, or if they are adapted to the applicable due legislation.
- Name: Reakiro Iberica, S.L. (henceforth, “RI”)
- Address: Calle Agustín Escardino, 9, Parque Científico Universidad de Valencia, edificio 3 CUE, 46980 – Paterna (Valencia)
- Registration Details: Mercantile Registry of Valencia, Volume 10.138, Book 7.420, Page 176, Section 8, Sheet V-171.322.
- VAT number: B98818271
- Health Registration: 26.017026/V
- Contact Details: firstname.lastname@example.org
- CONSUMER AND USER
For the purposes of these Conditions, consumer and user shall be understood to mean any natural person who is acting outside of their commercial, business, official or professional activity, as well as legal persons and non-legal entities that are acting with no profit-making intention in a sphere outside of their own business or commercial activity (henceforth, the “Consumer” or the “Consumers”).
These Conditions will govern the Consumer’s purchase of any RI food supplements whose description and general features are specified in the PRODUCTS section of this Portal (henceforth, the “Product” or the “Products”).
- PRICES AND PAYMENT METHODS
- Product Prices
The prices applicable to purchase Products on behalf of the Consumers will be those displayed on the Portal at any given time. All prices will include current rate VAT and will be shown in euros.
The price of Products that are on offer on the Portal will include delivery costs.
- Payment methods
The payment methods accepted by RI are:
-Bank card Visa / Mastercard / American Express / Diners Club / JCB / Citicorp
When necessary, RI will refund the service cost that the payment owning entity charges to RI, by which the Consumer declares that they expressly acknowledge and accept this additional cost.
Option 1: electronic invoicing
The Consumer can choose an option on the website to receive an electronic invoice in which the operation made via the Portal is recorded. Such invoice will be forwarded by RI to the Consumer on the email address that they provide for such purpose.
At any time, the Consumer may withdraw their consent for the electronic invoice by sending an email to the address email@example.com with the subject line “Paper invoice”. In this email, they must express their withdrawal from electronic invoicing and state the address to which they wish to receive the invoice in paper format. Once the email has been received, RI will open a claim and will inform the Consumer of the reference number that has been assigned to their claim. RI will send the invoice to the Consumer within a period of 35 days counting from the day the Consumer received the reference number assigned to their claim.
Option 2: paper invoice
Once the order has been placed and paid by the Consumer, RI will send the corresponding invoice to the invoicing address provided by the Consumer during the purchasing process.
- CONFIRMATION OF THE PURCHASE
After placing the order and its subsequent payment, RI will transmit to the consumer the order confirmation by email, which will state:
- Assigned order number
- Order date
- Consumer contact details
- Delivery address and, when applicable, invoicing address
- General Contractual Conditions
The order placed by the Consumer will not be deemed as accepted by RI if the corresponding confirmation email has not been forwarded to them.
- PRODUCT DELIVERY
- Place of delivery
RI will delivery the Products to the address given by the Consumer for such purpose. RI distributes his Products only in European Union countries.
- Delivery methods
Express delivery: Once the order has been confirmed, RI will proceed to its preparation and deliver it to the transport agency (henceforth, the “Agency”). The Consumer will receive the Product or Products acquired at the address provided for such purpose within the following 24/48 working hours, counting from the moment the product is picked up by the Agency, providing that stock and availability conditions allow it, and informing the Consumer of these circumstances.
- Delivery costs
The delivery costs are carried out by RI.
- Delay in receiving Order deliveries
If RI does not comply with its obligation to deliver the Order within the periods indicated in section 6.2, the Consumer must indicate a new additional delivery deadline. If RI does not deliver the Order within the additional new delivery period, the Consumer will have the right to resiliate the contract.
The provision of a new additional delivery period for the Order will not be allowed in the following cases: (i) when RI has rejected the delivery of these Products, (ii), when the Products are not available, (iii), if the delivery deadline is essential or (iv) when the Consumer has informed RI before formalizing the purchase that it is essential to deliver Products before a specified date or on a specified date. In such cases, if RI does not comply with its obligation to deliver Orders within the corresponding delivery period via the method selected, then the Consumer will have the right to resiliate the contract immediately.
Once the contract has been terminated due to an unjustifiable delay in delivering the Products, RI must proceed to reimburse, without any undue delay, all amounts paid by the Consumer thereunder.
- GUARANTEES AND RIGHT OF WITHDRAWAL
- Legal Guarantee
In compliance with the terms of the law in force, we remind you that Reakiro will take responsibility for any lack of compliance regarding Products with the sales contract formalized via the Portal, in the terms outlined by the law in force.
- Consumer’s right of withdrawal
Apart from the exceptions outlined in article 103 of the General Law for the Defence of Consumers and Users, the Consumer will be able to exercise his right to withdraw from the contract formalized with RI through the Portal, without needing to justify their decision and without any penalization, apart from the case that the product was unsealed.
Formalities for withdrawal
The right of withdrawal will be deemed legitimately exercised on behalf of the Consumer through sending the withdrawal document and the Product or Products acquired to the address of RI which is indicated in these Conditions.
Deadline for exercising the right of withdrawal
The Consumer will have a period of 14 calendar days in order to exercise the right of withdrawal, counting from the day on which they received the Product.
Effects of withdrawal
When the Consumer has exercised the right of withdrawal, the sales contract of the Products will be ineffective, and RI must return the amounts paid by the Consumer without retaining any costs, as it is stated in the terms established in the General Law for the Defence of Consumers and Users. The reimbursement of these amounts must be carried out without undue delay and, in any case, before 14 calendar days have passed from the date on which they were informed of the decision to withdraw fom the contract by the Consumer.
Notwithstanding the foregoing, the Consumer will have to pay the delivery costs for the return of Products.
- Withdrawal form
(You must only fill out and send this form to the email address firstname.lastname@example.org if you wish to withdraw from the contract)
-For the attention of Reakiro Ibérica, S.L., calle Agustín Escardino, 9, Parque Científico Universidad de Valencia, edificio 3 CUE, 46980 – Paterna (Valencia):
-I hereby give notice that I withdraw from the contract of sale of the goods ordered on [date] and received on [date]
-Name of the consumer and user:
-Address of the consumer and user:
-Signature of the consumer and user (only if this form is submitted in paper form)
-Place and date
- CUSTOMER SERVICE
For any clarification, claim or complaint, the Consumer will be able to get in contact with RI Customer Service (henceforth, “CS”) via:
- Email to the following email address email@example.com
- Written communication forwarded to the RI address indicated in the Primary Condition, for the attention of CS.
RI is committed to dealing with your requests in the shortest possible time and always within a maximum period of a month from the day on which they were made.